Shipping policy
Live Rugged Shipping Policy
Made-to-Order Production
Many Live Rugged products are produced after an order is placed. This allows us to offer distinctive garments, multiple sizes, and specialty finishes without mass-producing unnecessary inventory.
Most orders require approximately 3–7 business days for production before shipment. Production time is separate from shipping time.
Business days are Monday through Friday, excluding recognized holidays.
Estimated United States Delivery
After production is complete, most United States orders arrive within approximately 5–14 business days.
Customers should generally allow approximately 8–21 business days from the order date for production and delivery.
These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, holidays, high order volume, customs processing, and other circumstances outside our control may extend delivery times.
Shipping Charges
Shipping charges are calculated and displayed during checkout based on the delivery address, order contents, package weight, and available shipping method.
Any free-shipping offer or promotional shipping rate will be clearly displayed on the storefront or during checkout when available.
Tracking Information
A shipping-confirmation email containing tracking information will be sent after an order ships.
Tracking may take 24–48 hours to begin updating after the shipping notification is issued. This usually means that the shipping label has been created and the carrier is waiting to receive or scan the package.
Separate Packages
Items within the same order may occasionally be produced or shipped from different fulfillment facilities.
When this happens:
- The order may arrive in more than one package.
- Packages may arrive on different days.
- Separate tracking numbers may be provided.
You will not be charged additional shipping after checkout because an order is divided into multiple packages.
Order Changes and Cancellations
Production may begin shortly after an order is submitted.
Contact michael@getruggedtech.com immediately when requesting an order change or cancellation. We will make a reasonable effort to help, but changes and cancellations cannot be guaranteed after production begins.
Submitting a request does not mean the order has been successfully changed or canceled. We will confirm by email when the request has been completed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact us immediately when an address correction is needed. Once an order enters production or ships, we may be unable to change the delivery address.
Orders returned, lost, or undeliverable because of an incorrect or incomplete address may require the customer to pay additional production or shipping charges before the order can be sent again.
Live Rugged is not responsible for delivery delays caused by incorrect contact or address information supplied during checkout.
Delayed Orders
A lack of tracking movement does not always mean a package is lost. Carriers may occasionally miss scans while a shipment continues moving through their network.
Contact us at michael@getruggedtech.com when:
- Production has exceeded the estimated timeframe.
- Tracking has not updated for an extended period.
- The estimated delivery date has passed.
- You believe the package may be lost.
Include your order number and the email address used during checkout.
Packages Marked Delivered
When tracking shows that a package was delivered but it cannot be located:
- Check around the delivery location, mailbox, porch, garage, and other secure areas.
- Ask household members or neighbors whether they accepted the package.
- Confirm that the shipping address on the order is correct.
- Contact the carrier for available delivery details.
Carrier tracking marked Delivered is considered confirmation that the package reached the address provided during checkout. Contact Live Rugged promptly, and we will help review the available information, but replacement or refund eligibility cannot be guaranteed for packages confirmed as delivered by the carrier.
Lost Packages
Contact michael@getruggedtech.com as soon as possible when tracking indicates that a package may have been lost.
Include:
- Your order number
- The shipping address
- The tracking number
- A description of the issue
We may need time to investigate the shipment with the fulfillment provider or carrier before approving a replacement or refund.
Damaged or Incorrect Orders
Inspect your order when it arrives.
Contact us within 7 days of delivery when an item arrives damaged, defective, misprinted, or different from what was ordered.
Include:
- Your order number
- A description of the problem
- Clear photographs of the complete item
- Close-up photographs showing the issue
- A photograph of the garment label or size label
- Photographs of the shipping package when damaged
Keep the item and original packaging until the claim has been reviewed.
International Shipping
Live Rugged currently focuses on shipping within the United States.
International availability may be offered for certain destinations in the future. When international checkout is available, customers are responsible for reviewing any applicable delivery charges, import taxes, duties, or customs fees before purchasing.
Contact Us
Questions about shipping or delivery can be sent to:
Include your order number whenever possible.
Live Rugged is operated by Rugged Solutions, LLC.
Earn Every Scar.