Frequently Asked Questions
Frequently Asked Questions
Orders
How do I know my order was received?
After checkout, you should receive an order-confirmation email at the address used during purchase. Check your spam or promotions folder if it does not appear in your inbox.
Still cannot find it? Email michael@getruggedtech.com with your full name and the email address used during checkout.
Can I change or cancel my order?
Contact us as quickly as possible after placing your order. Because Live Rugged products may enter production shortly after purchase, we cannot guarantee that an order can be changed or canceled once processing has begun.
I entered the wrong shipping address. What should I do?
Email michael@getruggedtech.com immediately with your order number and the correct address.
We will attempt to update it, but address changes cannot be guaranteed after an order has entered production or shipment processing.
Shipping and Tracking
How can I track my order?
A tracking link will be sent by email once your order ships. Tracking may take 24–48 hours to begin updating after the shipping notification is sent.
You can also visit our Track My Order page for additional help.
Why is my order arriving in more than one package?
Items may occasionally be produced or shipped separately. When that happens, you may receive more than one tracking number and packages may arrive on different days.
Where can I find shipping estimates?
Current processing, delivery, and shipping information can be found in our Shipping Policy.
Sizing and Fit
How do Live Rugged products fit?
Fit varies by garment. Our collection includes oversized, relaxed, fitted, cropped, and boxy styles.
Review the fit information and product-specific measurements before ordering. You can also visit our Size Guide for additional help.
What should I do when I am between sizes?
Choose based on your preferred fit:
- Select the smaller size for a closer fit.
- Select the larger size for a more relaxed fit.
For the best comparison, measure a similar garment that already fits you well and compare it with the product’s size chart.
Can you help me choose a size?
Yes. Email michael@getruggedtech.com with:
- The product name
- Your usual size
- Your preferred fit
- Measurements from a similar garment that fits you well
Products and Care
Are Live Rugged products made to order?
Many Live Rugged items are produced after an order is placed. This allows us to offer multiple sizes, colors, and designs without carrying large amounts of unused inventory.
Because production may begin quickly, contact us immediately if an order needs to be changed.
Why do Live Rugged products cost more than some other graphic apparel?
Live Rugged is not built around the cheapest blank shirt we can find.
Many of our pieces use heavier fabrics, specialty-washed finishes, oversized or structured cuts, and graphics placed across the chest, back, and sleeve. These choices cost more to produce than a basic lightweight tee with a single front print.
Our products are also produced in smaller quantities or made after an order is placed. That helps us avoid mass-producing disposable merchandise, but it does not provide the same low production costs available to large-volume discount brands.
We focus on apparel that feels substantial, looks intentionally designed, and represents the Live Rugged brand from every angle. We would rather offer fewer products we are proud to put our name on than compete to be the cheapest option.
Live Rugged is not bargain merch. It is built for people who value the design, the weight, the finish, and what the brand stands for.
Why does my washed garment look slightly different from the product image?
Specialty-washed garments naturally vary in color, fading, and texture. These small differences are intentional and give each piece its own broken-in character.
How should I wash my Live Rugged apparel?
Unless the garment label states otherwise:
- Machine wash cold with like colors
- Turn the garment inside out
- Use a gentle cycle
- Tumble dry low
- Do not bleach
- Do not iron directly over printed graphics
Always follow the care label attached to the garment.
Returns and Exchanges
What is your return or exchange policy?
Eligibility, deadlines, conditions, and return instructions are explained in our Returns & Exchanges Policy.
Review that policy before mailing anything back. Returns sent without prior authorization may not be accepted.
What should I do if my order arrives damaged or incorrect?
Contact michael@getruggedtech.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
- A photograph of the size or product label when applicable
Do not discard the item or packaging until the issue has been reviewed.
Contact Live Rugged
Still need help?
Visit our Contact Us page or email:
Messages are normally answered within 1–2 business days.
Earn Every Scar.