Refund policy
Returns, Refunds & Exchanges Policy
Made-to-Order Products
Live Rugged apparel and accessories are produced specifically after an order is placed.
Because each item is made to order, all purchases are considered final once production begins, except when an item arrives damaged, defective, misprinted, or incorrectly fulfilled.
Please review the product description, color selection, size chart, and shipping information carefully before completing your purchase.
Returns and Exchanges We Do Not Accept
Live Rugged does not accept returns, refunds, or exchanges for:
- Ordering the wrong size
- Selecting the wrong color or product
- Changing your mind after ordering
- Preferring a different fit, style, or color
- Accidental or duplicate orders not canceled before production begins
- Items that have been worn, washed, stained, altered, or damaged after delivery
- Normal wear and tear
- Delivery problems caused by an incorrect or incomplete address supplied during checkout
- Orders accurately produced according to the product and options selected during checkout
We strongly recommend reviewing the product-specific size chart before ordering. Live Rugged garments include oversized, fitted, cropped, relaxed, and boxy styles, and sizing can vary by product.
Eligible Product Problems
Contact Live Rugged when your order arrives with one of the following issues:
- The item was damaged during delivery
- The garment has a manufacturing defect
- The graphic is misprinted or incorrectly positioned
- You received the wrong product
- You received the wrong size or color compared with your order confirmation
- An item is missing from the shipment
Selecting the wrong size or color during checkout is not considered an incorrect-item claim.
Reporting a Problem
Visible damage, defects, misprints, missing items, or fulfillment errors should be reported within 7 calendar days of delivery.
Email:
Include:
- Your order number
- The email address used during checkout
- A description of the problem
- A clear photograph of the complete item
- Close-up photographs showing the issue
- A photograph of the garment or size label
- Photographs of the shipping packaging when it arrived damaged
Keep the item and its packaging until the claim has been reviewed.
Submitting a claim does not automatically guarantee a refund or replacement. Live Rugged must first review and verify the problem.
Specialty-Washed Garments
Some Live Rugged garments use specialty washing and fading processes.
Natural differences in color, fading, texture, distressing, and finish are intentional characteristics of these garments. These normal variations are not considered manufacturing defects.
Colors may also appear slightly different depending on screen settings, lighting, and the natural variation of the garment finish.
Approved Claims
When a qualifying claim is approved, Live Rugged will provide an appropriate resolution, which may include:
- A replacement item at no additional product or shipping charge
- A refund to the original payment method
- A refund for the affected item when only part of an order is impacted
The available resolution may depend on the nature of the problem, product availability, and the results of the claim review.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Unauthorized Returns
Do not mail an item back without first contacting Live Rugged and receiving return instructions.
Returns sent to Live Rugged, the fulfillment facility, or another address without prior authorization may be refused and might not qualify for a refund or replacement.
In many cases, a physical return might not be required for a verified damaged, defective, or incorrectly fulfilled item.
Size Exchanges
Live Rugged does not currently offer exchanges for sizing, fit, color preference, or style preference.
Because every garment is produced after the order is submitted, customers are responsible for reviewing the individual product measurements and selecting the correct size.
Sizing assistance is available before purchase by emailing:
Include the product name, your usual size, your preferred fit, and measurements from a similar garment that fits you well.
Order Changes and Cancellations
Production may begin shortly after an order is placed.
Contact michael@getruggedtech.com immediately when requesting a change or cancellation. We will make a reasonable effort to help, but changes and cancellations cannot be guaranteed after production begins.
A cancellation request is not considered approved until Live Rugged confirms the cancellation by email.
Shipping Problems
Lost packages, delayed shipments, incorrect addresses, and packages marked delivered are covered separately in the Live Rugged Shipping Policy.
Rights Required by Law
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Contact Live Rugged
Questions regarding an order or this policy may be sent to:
Live Rugged is operated by Rugged Solutions, LLC.
Earn Every Scar.